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Temporary Closure of Walt Disney World Resort Theme Parks

UPDATE - March 20, 2020: In an abundance of caution, all Disney owned-and-operated locations at Disney Springs are currently temporarily closed. As of March 21, all other retail and restaurant locations at Disney Springs will also be temporarily closed. Please continue to check the Disney Springs website and websites of locations you wish to visit for information on when locations at Disney Springs will reopen.

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UPDATE - March 17, 2020: Disney’s Hilton Head Island Resort will also close at 5 p.m. Friday, March 20 through the end of the month. This will give Guests the ability to make necessary travel arrangements or book alternative accommodations.

Due to the Resort hotel closures, and in keeping with our focus on the wellbeing of our Guests and Cast Members, Disney Floral & Gifts is temporarily suspending operations on Wednesday, March 18 close of business through the end of the month. The Disney Floral & Gifts website will be adjusted so that no orders will process for delivery from March 20-April 4 at Walt Disney World Resort.

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UPDATE - March 15, 2020: With circumstances continuing to change rapidly around the globe, we are making critical and timely decisions based on guidance from local, national and international health agencies. As we have shared before, we are basing our decisions on the safety and well-being of our Cast Members and our Guests, since there is nothing more important than that.

Based on that, at Disney Springs in Florida, we will be closing all of the Disney owned and operated locations, including shops and restaurants, beginning Tuesday, March 17, through the end of the month. Select restaurants and retail locations at Disney Springs may remain open and your Clients should call the location they wish to visit for operating hours.

In addition, Disney owned and operated hotels at Walt Disney World Resort and Disney’s Vero Beach Resort will close at 5 p.m. Friday, March 20 through the end of the month. This will give Guests the ability to make necessary travel arrangements or book alternative accommodations.

Like the rest of our Cast Members, those who work in the Disney owned areas will continue to be paid through the end of the month.

We will continue to monitor the situation and maintain regular contact with the appropriate officials and health experts.

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UPDATE - March 13, 2020: Your Clients with Walt Disney World Resort hotel stays during the previously announced closure will be receiving an email communication providing them with options to change their plans. The message is here below for reference.

Even more important to us than our Guests’ happiness is your health and safety. So in keeping with our focus on the wellbeing of our Guests and Cast Members, we are proceeding with the closure of our Walt Disney World Theme Parks from March 16 through the end of the month.

While we appreciate you booking a Disney Resort hotel stay during this timeframe, you have the following options available if you widh to change your plans:
 
  • Many reservations can be canceled and rebooked online. This includes room-only reservations as well as package plans.
  • If you have a package that includes flights, car rental or a travel protection plan, please call the Disney Reservation Center at (407) 939-5277.
  • If you take no action and do not check in as scheduled, your reservation will automatically be canceled and we will process a refund credited to your original form of payment within seven days of your original check-in date.
  • If you did not book through Disney directly, please contact your Travel Professional.
We thank you for your understanding during this unprecedented time.
 

In an abundance of caution and in the best interest of Guests and Cast Members, Disney Parks is proceeding with the closure of theme parks at Walt Disney World® Resort, beginning March 16, through the end of the month.

Disney Resort hotels will remain open until further notice. Disney Springs will also remain open.

We are working as quickly as possible to provide our Clients with information on impacts to existing and future reservations during this time period. We appreciate your patience and understanding.

 

 
To learn more about Walt Disney World or to receive a no-obligation Disney vacation price quote, contact one of our Disney Travel Agents at our   Meet our Disney Vacation Planners page, or call 609-978-0740
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